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Coronavirus Covid-19

Important information during the Covid-19 pandemic.

Cancellation Policy

You may cancel your booking even if it is within a non-refundable period, such as 48 hours before the start of the rental or over a bank holiday, and the amount paid will not be lost. The rental amount will be held in credit for you for future use over one or multiple bookings with no time limit.

New Procedures

Our main priority is keeping our customers and staff safe during the period. We have implemented additional procedures into our working environment, inline with the current guidelines.

Upon arrival, you may be required to queue outside where we have marked out 2 meter spaces along the side of our office.

We are currently only serving two customers at a time, this is to keep to the social distancing guidelines. We prefer you to wear a mask whilst in our office.

Along our desk, we have fitted screens to protect you and our staff whilst the required paperwork is completed for your rental or return.

Upon exit, please follow the signs for our one way system to exit at the back of our office. This is to ensure distance is maintained between customers arriving and leaving.

During the check out or check in process around a vehicle which is carried out with a member of staff, this will be done whilst maintaining social distancing.

All vehicles are cleaned and sanitised between every customer.