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Coronavirus Covid-19 Important Information

Update: 1st June 2020

Dear Customer,

During this current period our office operational hours are slightly reduced to 09:00 until 16:00. During this time the office will be manned for collections and returns. You will still be able to make a booking as normal, via our website or by calling us. We have an additional number set up also which you can call us on 07939 655202. You will also be able to contact us for other matters via our e-mail reservations@ccvrental.co.uk.

Our main priority is keeping our customers and staff safe during the period, so we have implemented additional procedures:

  • Upon arrival, you may be required to queue outside where we have marked out 2M spaces along the side of our office.
  • Between serving every customer, the desk area is wiped down with antibacterial wipes - this includes items such as pens and the pdq machine.
  • When it is your turn to be served, you will be the only customer in the office. This to keep to the social distancing guidelines, but also to ensure that we give you enough space in our office to feel safe.
  • Along our desk, we have fitted screens to protect you and our staff whilst the required paperwork is completed for your rental or return.
  • Upon exit, please follow the signs for our one way system to exit at the back of our office. This is to ensure distance is maintained between customers arriving and leaving.
  • During the check out or check in process around a vehicle which is carried out with a member of staff, this will be done whilst maintaining social distancing.
  • Your vehicle will be fully sanitised for you since it was returned by a previous customer, including the key. We will also provide you with an additional antibacterial wipe for piece of mind if you wish to wipe down the vehicle futher.

Thank you for your patience and if you have any concerns, please do not hesitate to contact us.

Thank you.