If you have a question that’s not answered on this page, we’re here to help. Give us a call on 01223 464045 or click the live chat button at the top of the page to speak directly with one of our friendly agents.
Our minimum age to hire from us is 21 and our maximum age is 75. This is however dependant on the group you are hiring. Some groups are not available to drivers aged 21 and 22 or 70 to 75. You can find our full list in our General Terms and Conditions under Hire Restrictions.
We will need to see your full driving licence, a proof of address from within the last 2 months, and a credit or debit card (in the driver's name) for the required deposit.
If you have a UK driving licence, you must provide a share code from the DVLA website to allow access to your driver record, or alternatively your National Insurance number. If you are using an international driving licence, you must also provide your country of origin licence.
If you are not a resident in the UK, a booking confirmation (for hotels, B&Bs, hostels) or a 'care of' proof of address for family or friends is acceptable. We need to see the full driving licence for all drivers intending to drive the rental vehicle.
Your rental includes insurance, breakdown cover, VAT, and unlimited mileage (for rentals up to 27 days).
There is a standard rental excess (liability) of £1000 for cars and £1200 for vans, MPVs, and premium vehicles.
We are open Monday to Friday from 08:00 to 17:30, and Saturday from 08:00 to 12:00. We are closed on Sundays. Please check for any changes to our hours around Bank Holidays or other special dates.
Unfortunately, vehicles can only be returned during our opening hours.
Yes, we deduct a deposit from your card on collection. The deposit is £100 for standard vehicles and £250 for premium vehicles.
If you’d like to make a change to your reservation, you can call us on 01223 464045 or email reservations@ccvrental.co.uk.
Please note: if you amend your reservation within 48 hours of collection — even to a later date or time — your booking will still be subject to our 48-hour cancellation policy.
You can cancel your reservation free of charge up to 48 hours before your rental by calling 01223 464045 or emailing reservations@ccvrental.co.uk.
If you cancel within 48 hours of your scheduled pick-up time, you may not receive a refund. For full details, please see our General Terms and Conditions under "Cancellations, No Shows and Amendments".
Please note: MPV rentals are subject to a no-refund cancellation policy, and cancellations must be made during office hours.
In some cases, yes — depending on your destination and the length of your hire. Please contact us to discuss your travel plans and we’ll let you know what’s possible.
We accept credit or debit cards from Visa or Mastercard only. Unfortunately, we do not accept pre-payment cards, virtual cards, recharge cards, or cards without raised characters.
While the booking payment can be made in any name, the deposit must be paid using a card in the driver’s name.
Yes — if you’re aged between 25 and 69, you can reduce your liability by opting for our Excess Reduction cover. This lowers your excess to £100 for cars and £350 for vans, MPVs and premium vehicles.
For full details, please refer to our Terms and Conditions.